Payment Policy

At Luna & Sage London, we aim to provide a smooth and secure checkout experience for all our customers.
Please read this Payment Policy carefully to understand how payments are processed when shopping with us.

1. Accepted Payment Methods

We currently accept the following secure payment options:

  • Credit Card (Visa, Mastercard, American Express)

  • Apple Pay

  • Google Pay

  • Shop Pay

2. Payment Security

All transactions made on our website are processed via a secure SSL-encrypted connection to ensure your personal and payment information is fully protected.
Luna & Sage London does not store or have access to your complete credit card details.

All payments are handled by certified third-party payment processors that comply with the highest international security standards (PCI DSS).

3. Payment Processing

Your order will only be processed once the payment has been successfully completed.
After completing your purchase, you will receive an order confirmation email summarizing your transaction details.

If a payment fails or is declined by your bank or card issuer, the order will not be processed. In such cases, please contact your payment provider for further assistance.

4. Refunds

If you are eligible for a refund (for example, following an approved return), the refund will be issued to your original payment method — whether Credit Card, Apple Pay, Google Pay, or Shop Pay.

Refunds are typically processed within 14 business days after we have received and approved the returned item.
Please note that the exact timing of the refund may depend on your payment provider or card issuer.

5. Fraud Prevention

To protect both our customers and our business, Luna & Sage London reserves the right to verify payment information or cancel orders that appear suspicious or potentially fraudulent.
We may contact you for identity or payment verification if necessary.

6. Contact Us

If you have any questions or concerns about payments, please contact our support team at:

Email: info@lunaandsagelondon.com
Company Name: Luna & Sage London
Opening Hours: Monday – Friday, 09:00 – 17:00 (GMT)