Shipping & Delivery Policy

At Luna & Sage London, we aim to deliver your order as quickly and accurately as possible.
This document explains everything you need to know about our shipping and delivery process.

1. Order Processing Time

All orders are processed within 1 to 3 business days after payment has been received.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Please ensure that the contact and delivery details you provide are accurate to avoid delays or failed deliveries.

2. Delivery Timeframe

The average delivery time is between 3 to 7 business days, depending on your location.
Please note that delivery times may vary due to external factors such as:

High seasonal demand or public holidays
Customs inspections or clearance procedures
Unexpected logistical delays beyond our control

Luna & Sage London is not liable for delays caused by such circumstances, but we will always do our best to assist you in tracking your parcel.

3. Shipping Method & Origin

All orders are shipped directly from our trusted fulfillment partners in China.
This allows us to offer a wide selection of high-quality products at competitive prices.

Depending on your country’s import regulations, customs duties or taxes may apply upon arrival. These charges are the customer’s responsibility and are not included in the purchase price or shipping cost.

4. Shipping Costs

Shipping costs are calculated at checkout and depend on several factors, including:

Package weight and dimensions
Shipping destination
Selected shipping method

All applicable shipping fees will be clearly displayed before completing your order.

5. Responsibility During Shipping

Once the tracking information confirms delivery to the address provided by the customer, Luna & Sage London is no longer responsible for the package.
Customers are responsible for ensuring their shipping information is accurate and complete.
Any address errors must be reported within 24 hours of placing the order.

We strongly recommend selecting a tracked shipping option to monitor your parcel’s journey.

6. Lost or Delayed Shipments

If your tracking number shows no movement for an extended period, please contact us at info@lunaandsagelondon.com, and we will investigate the issue with our logistics partners.
In rare cases, customs or postal delays may extend the delivery time — we appreciate your patience in such situations.

7. Contact Us

For any questions or concerns regarding shipping and delivery, please reach out to us at:

Email: info@lunaandsagelondon.com
Company Name: Luna & Sage London
Opening Hours: Monday – Friday, 09:00 – 17:00 (GMT)