Privacy Policy

This Privacy Policy applies to all services provided by Luna & Sage London, located at, and reachable via info@lunaandsagelondon.com.
We respect the privacy of our customers and are committed to protecting all personal information you share with us. We ensure that your data is handled carefully, securely, and in accordance with applicable privacy laws, including the UK Data Protection Act and the GDPR.

1. Information We Collect

When you place an order or create an account on our website, we may collect the following personal data:

  • Full name

  • Address details (billing and shipping)

  • Email address

  • Phone number

  • Payment information

  • IP address and device data

  • Website usage and activity data

We collect this information to provide a seamless shopping experience and to continuously improve our services.

2. Purpose of Data Processing

Luna & Sage London processes your data for the following purposes:

  • To process, confirm, and deliver your orders

  • To provide customer service and post-purchase support

  • To send order updates, newsletters, and promotional offers (only with your consent)

  • To analyze website traffic and improve functionality and user experience

  • To comply with legal and tax obligations

We only collect data that is necessary to provide and improve our services effectively.

3. Sharing Data with Third Parties

Your personal data may be shared with trusted third parties only when necessary for our business operations, such as:

  • Payment processors (to securely handle transactions)

  • Shipping partners (to deliver your orders efficiently)

  • IT service providers (for website hosting and analytics)

These partners are contractually bound to handle your data securely and in accordance with data protection regulations. Luna & Sage London will never sell or rent your personal data to third parties.

4. Data Retention

We retain your personal information only for as long as it is necessary to fulfill the purposes described in this policy, or as required by law (for example, for tax or accounting reasons). Once data is no longer needed, it will be securely deleted or anonymized.

5. Cookies

Our website uses cookies to enhance functionality, analyze traffic, and personalize marketing.
You can manage or disable cookies through your browser settings at any time. Some parts of the website may not function properly without cookies.

6. Your Rights

As a customer, you have the right to:

  • Access the personal data we hold about you

  • Request corrections or updates to your data

  • Request deletion (“right to be forgotten”)

  • Object to certain data processing activities

  • Request data portability

To exercise any of these rights, please contact us at info@lunaandsagelondon.com.
We will respond to your request within 30 days.

7. Security

Luna & Sage London takes appropriate technical and organizational measures to protect your personal data against unauthorized access, misuse, loss, or disclosure. All sensitive information, such as payment details, is transmitted securely using encryption protocols.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements. Any updates will be posted on this page with a revised “Last Updated” date.

9. Contact Information

For questions, concerns, or requests regarding this Privacy Policy, please contact us:

Company Name: Luna & Sage London
Email: info@lunaandsagelondon.com
Opening Hours: Monday – Friday, 09:00 – 17:00 (GMT)